Privacy Policy

Introduction

SmartFlow Rain Water Solutions ('SmartFlow', 'we', 'us', 'our') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at smartflow-rws.com or submit information through our forms.

Information We Collect

We collect the following categories of personal information:

• Contact details (name, email address, company name, country) submitted via our contact or lead capture forms
• Usage data including pages visited, time on site, referral source, and browser type (collected via analytics tools)
• Technical data such as IP address, device type, and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries, demo requests, and support questions
• Sending product updates or follow-up communications when you have opted in
• Improving our website content, performance, and user experience
• Complying with applicable legal obligations

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who help us operate our website and communications (such as email platforms and analytics providers), subject to confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact form submissions are typically retained for up to 24 months unless you request earlier deletion.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to erasure ('right to be forgotten')
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time (where processing is based on consent)

Cookies and Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with this site — including which pages are visited, how long visitors spend on each page, and general geographic region (country level). GA4 is configured with Consent Mode v2: analytics cookies are only set after you explicitly accept cookies via the banner shown on your first visit. If you reject or have not yet responded, no analytics cookies are placed and no GA4 data is collected during your session. We do not use advertising cookies, retargeting, or cross-site tracking. You can withdraw consent at any time by clearing your browser local storage and cookies for this domain.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or loss. However, no method of transmission over the internet is entirely secure and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent revision at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.